The Awards: 16

I am happy, honoured, and humbled all at the same time, because I have been named to the Department of Psychology’s Teaching Honour Roll with Distinction for all three of my Fall term courses. In 17 other PSYCO courses, the instructors were also awarded this honour (and another 10 courses were placed on the Honour Roll). Congratulations to my fellow instructors! Over the past semester, I have organized the Teaching of Psychology Brown Bags, a monthly seminar in which instructors share their teaching strategies, successes, and failures with each other. It’s amazing to see the innovation and devotion to teaching shown by my colleagues. It has inspired me to continue to try some new things in my own teaching.

A great big thank you to students who take a few minutes out of their busy lives at the end of the semester to complete the online USRIs (Universal Student Ratings of Instruction). This is just about the only way that the Department and Faculty evaluate me, and make decisions about whether to extend my contract. This makes USRIs especially important to me; I’d like to continue with this teaching thing.

As usual, I’d like to share with you some selected comments from Fall term (warning: my replies may contain sarcasm, and may cause itching and redness).

PSYCO 282: Behaviour Modification

prof reminded me of jim carrey!
(Aaaalllllrighty then!)

overall, reinforcing ;P
(I see what you did there.)

This course was one of my favourite psychology courses ever. The material was incredibly interesting and was covered well. Not only did we learn the basics but we were provided with many opportunities to learn from examples and gain a better understanding of how to apply the material. Dr. Loepelmann's notes were so well organized and I loved the website that he provided as a convenient location to find everything we really need for this course. I did not participate in the iClicker questions, however I always tried to get the correct answer before it was revealed to us. I loved this course, it was incredible and I've raved about it and Dr. Loepelmann all semester. The self-management project was a cool assignment. This course made me so interested in the content and application that I have looked into becoming a certified Behaviour Analyst in the future.
(Wow. Okay, you may be the first person to be so inspired. Good luck!)

This course was so boring, it just reiterated the same dull points on operant conditioning thousands of times during the semester. Maybe add more course content
(So, your criticism is that the course it too boring, and there wasn't enough of it...)

This class was very interesting and informative. The professor was very enthusiastic about the class content which made the class more engaging. I enjoyed the project and will continue to use the techniques I've learned this semester.
(I hope you do. No one ever tells me how that works out, though...)

The textbook shouldn't be required if some parts differ with the lecture notes. That makes it confusing to study for the exams.

There was A LOT of discrepancies between the textbook and the lecture and oftentimes the instructor would tell us not to listen to the textbook, if the textbook is always wrong, why did he make us buy this edition? We spend a lot of money on the textbook and he stated it was mandatory, but the instructor mostly tests on the lecture anyways.
(We have to be able to tolerate ambiguity and uncertainty. In science--as in life--there is rarely one single answer that everyone unanimously agrees on. I know this makes it more difficult to answer questions on an exam, but it will help prepare you for life after university. It wouldn’t be fair to you if I presented course material in an overly simplified way. Also, only about half of the exam questions were based on lectures, exactly as I told you in class.)

The instructor's notes were extremely redundant and it was extremely hard to pay attention in class because all his notes were strictly words without ANY pictures to help aid in our understanding of the course material. The instructor was not very engaging and just went through his notes accordingly every single class. The instructor also made it EXTREMELY difficult to pay attention due to his notes only being fill in the blanks.
(So I’m sticking too close to the textbook? EXTREMELY closely? Yes, I could add pictures. What pictures would you like? Pictures of behaviour? Funny kittens? Research has found that extraneous pictures in PowerPoint slides actually impede learning of the material. Would having more blanks help you to pay attention? Or you could just forget about my notes and write your own.)

The instructor is highly knowledgeable in behaviour modification and is very enthusiastic when he teaches the course. He treats his students in a respectful manner and continually engages his class with a variety of activities. He is an excellent instructor, and I would highly recommend him to students looking to take this course.
(Thanks!)

Overall great course and great instructor! I enjoyed coming to class and it would not have been the same without Dr. Loepelmann's enthusiasum and sense of humor. Lecture time was used effectively and the videos which were showed in class were interesting and also helped to explain important concepts. Textbook was a great resource and the readings were managable. One suggestion I would make - make the iClicker count for participation marks. We're using it so often, it seems silly to not have it count for marks.
(The issue is that some students literally cannot afford a clicker, which would then impact their marks. I am thinking about this, and I think I have an acceptable way around this issue that I will try in my smaller Spring class.)

A rebuttal to your argument for iclickers. Iclickers are $80 at the bookstore. That's a ridiculous amount of money for tool that does one thing, and will likely only be used in a few classes. Also, the answers to your questions are biased: not everyone has an iclicker.
($80? According to the Bookstore website, a new iclicker 2 is $57.30 and a used one is $43.00--and you get half of that back when you return it. REEF Polling, which you run as an app on your phone, is even less, at USD$20.99. I know that answers to questions are biased; remember, in the first class I asked a question that demonstrated that to the class? I did that to encourage those--who could afford it--to get a clicker.)
Really liked the fill-in-the-blank notes style - it forces people to come to class and pay attention, which is a really good motivation for students who don't always show up. Made things very clear in class and I LOVED the text book used for this course. Very straight forward and an easy read - cleared up concepts and the fact that the notes were a really good reflection of the text books is an extremely great help for students. While I can say that some of the material is bland, this professor made the class fun and I truly enjoyed learning about it and I feel semiconfident applying it in real life.
(I hope you try applying some of the principles to real life!)
I would prefer to upload a PDF instead of writing into the text box, because I'm worried that my computer will crash and all of my work will be gone. Keep up the good work, and keep cracking the Dad jokes, it makes class more bearable.
(Because you will have to resubmit older parts of your project, you should keep a word processing document with all parts. That is, you should write your answers to part I in a Word file. Then copy and paste those into the text box. Then, do the same for part II. Again, just copy and paste your answers to parts I and II into the text box. If your eClass goes down or your browser crashes, you still have your answers safe in the Word file. Do you want more Dad jokes? Try Nice One Dad. )
Sometimes, videos shown in class were too long and boring.. some really didn't help me understand the material any better.
The only thing I think should be added is in the notes links to videos that were presented in class should be present. I enjoyed some videos shown in class but couldn't find it anywhere.
The instructor would show supplementary videos in class but would never link them on his notes for us to go back and watch them.
(Hey, just ask me if there’s a video you want to see again. Many are available on YouTube.)
Hopefully the notes can be made downloadable easier in word or pdf version.
I enjoy the types of notes he provides, I don't like how it's on a separate site from eclass.
(There’s always hope. Like, for example, in Rogue One, you can hope that everyone survives at the end of the movie. Er, well. Don’t expect my notes in Word or PDF ever. On this page I explain how you can get the HTML page into whatever text editor you wish. I use HTML because it is much more flexible than any other format, and is also accessible to those with disabilities. If I put my notes on eClass, there are a lot of cool CSS and Javascript things that I can’t do. And updating my notes on eClass is a slow, painful process.)
I hope he teaches other psychology classes so I can take them!
(Well, sure I do. I keep an updated list, if you like to take more of my courses--or avoid them.)
Everything about this course was well constructed, and your instruction faultless, with the exception of your voice, which sounds exactly like the character Dave on the youtube series Gayle, which I personally find rage-inducing, but others may not. An adult education theatre class or vocal coach could help you with that, should you so desire, but it's of course a relatively minor issue.
(It could be worse. I could sound exactly like Gayle Waters-Waters herself.)
Dr. Loepelmann is so enthusiastic about teaching its contagious. It is clear he has put in a lot of work on the course content and he really has made a conscious effort to put forth the best psychology course he can. I wish he taught all my classes because he is one of those teachers who you can just tell care. Some profs are just in it to do their research, so it is refreshing to take a class with someone who actually wants to be here, wants to teach, and clearly loves what he does. Best prof ever
(Thanks)

PSYCO 403: Advanced Perception

This class can be big or small, very great lecturer and very responsive! Great job
I love how enthusiastic you were when teaching, it made the class more interesting and enjoyable! Thank you.
I liked having the weekly quizzes but the format for the exams was tough; I felt that I never really knew what exactly to put for full marks, even by following the suggested format.
I enjoyed the class and the prof's sense of humour.
Dr. Loepelmann is very enthusiastic about the course subject matter and did his best to make the course interesting.
Dr. Karsten's way of teaching is really good, enjoyable, and makes you just want to be in the class! I have learned so much from this class and workload wise is very doable. Overall quality of the course is excellent!
(Wow, thanks everyone. This was one of the smallest classes I’ve ever taught, so I was concerned about how things would work out. Weirdly, I’m more worried about small classes than big ones.)
Also, not sure if it was just me but a few of the lectures came out weirdly when printing them out. It might be on my end or some formatting issue. Probably on my end but the lectures in question were some of the beginning ones after the midterm
(I’ve had a look at all of my lectures--across all of my courses--and have extensively modified the HTML code, so everything should look ok now. Sorry for any problems! Please let me know if you encounter problems.)

PSYCO 494: Human Factors & Ergonomics

overall the course was really good. The prof took a potentially dry subject and livened it up with case studies and videos. The class would have been much better if during times of class participation, people weren't afraid to talk. It was like pulling teeth. The prof tried to change that but just the group sucked.
Interesting course! Definitely would recommend more in class discussion to help with student engagement
(This term, I tried adding some more discussion/small group discussion activities in class. It needs some refinement, but I’m hoping this will engage everyone more. You’re right, sometimes it just depends on the makeup of the class as a whole--but I would never say that an entire class sucked.)
Terrified of airplanes... but in general really enjoyed the course and material that was covered! I find myself paying attention to design details that I had previously never really noticed, and analyzing design in systems that I encounter in my everyday life. This course was recommended to me and I had no idea what human factors and ergonomics meant beforehand, and now I enjoy explaining it to people who are baffled by the course name and how the two concepts are related.
(Oh noes! I don’t want anyone to be terrified of airplanes after taking this course. Remember the graph I showed in class about how deaths in western commercial aviation are at historic lows? You’re safer flying in an airplane than driving to the airport! Er, um, you should probably pay careful attention when driving, though.)
I have nothing negative to say, maybe this is due to recency bias but I think you're the best instructor I've had over the course of my undergrad. One comment I'd like to make is; even though you didn't get any audible laughs from your jokes, I found them very endearing so keep making them.
(Good application of cognitive principles there. So, my jokes are good at eliciting, er, silent laughs?)
I think the format of the midterm was presented to us a little too late - I had been studying all the material, but then the class before the midterm we found out that the exam would ask us about a bank of main terms and ideas, so I did not feel like I had sufficiently studied the main terms - I would've spent my time differently if I had known this a week ahead of the exam. Otherwise, I thought this would be a boring class but Dr Loepelmann made it really entertaining. He did a really good job with a really quiet, unresponsive class, and always made ideas and terms memorable with his examples.
(The format of the midterm exam is described in the syllabus. And in the first class, when I presented the learning objectives, I noted that they were important because essay exam questions would potentially be based on them directly. I’ll try to explain the format of the midterms more clearly in the future.)
Dr. Loepelmann is a great professor, and he tries to make the course interesting by bringing in interesting examples or case studies. Overall, really enjoyed this class.
(Thanks!)

Why aren’t you studying?

The Compliments

I was surprised on Monday to receive a “bouquet” of compliments, courtesy of UofA Compliments--thanks!




Thanks to all three anonymous students who took the time to say a few kind words, as part of UofA Compliments’ Dear Prof Campaign. (Shout out to fellow psychology instructor Dr Michele Moscicki who also received some compliments.)


(You must've seen my last post.)

(Science, FTW!)

 (Thanks, I love my job!)

UofA Compliments, along with the UAlberta Alumni Association, is organizing PositiviDay on April 12 (the last day of classes, yay!) from 11:00-2:30 in Quad.

You can follow UofA Compliments on Instagram, Facebook, and Twitter, or visit their site.

Why aren’t you studying?

The Instructor of the Month

If you’re perusing the Faculty of Science website this month and happen to come across the “Instructor of the Month” section, you’ll see a familiar mug looking back at you. (Spoiler: It’s me.) I don’t know who nominated me, but thank you. In keeping with the behind-the-scenes theme of this blog, I'm going to take you, well, behind the scenes of the photoshoot.

These kinds of things are decided way in advance. I first learned of this award last July. A communications person from the Faculty of Science let me know, and asked me to answer the questions you see on the website. Happily, what you see on the website are my answers, unedited. (OK, not totally true. In answer to the question, “what do you think is the key to connecting with your students?” I first said, “I don't know--maybe you should ask my students!?”)

The next step was to set up the photoshoot, which was scheduled for August. (See? Way in advance.) It felt a little weird dressing up in a shirt and tie in the middle of summer when I wasn’t even teaching classes. (Notice my tie? Like it? Want to buy one? Sorry, it’s out of stock. But ThinkGeek.com has lots of other cool themed ties.)

If you look at some of the other photos accompanying Instructors of the Month, you’ll see that they were taken in a range of locations--in the field, in classrooms. Since it was a nice sunny day, I think the plan was to shoot the photos outside. But when the photographer, John Ulan, stepped into my office, his eyes got big and his head swiveled around checking out all the stuff that my wife won’t let me keep at home. Terminator 2 head. Simpsons poster. Count Chocula/Boo Berry/Frankenberry cereal boxes. Batman bobble-head. It seems shutterbugs like to shoot interesting things, and yeah, I guess my office is pretty interesting. So John decided to take my photo in my office. (Heck, my office looks way more interesting than me.)

Here’s a breakdown of the things you can see in the photo. In the background is my Legion of Super-Heroes (v4) poster from 1993, drawn by Canadian artist Stuart Immonen. Below that is a drawing by my eldest daughter. There’s a lot of stuff going on in that picture; if you look closely, you’ll see a My Little Pony pegasus. On the shelf is the Sigmund Freud action figure that I mentioned in the article. In the foreground stuck to my filing cabinet is the Ravenclaw magnet that I bought when Harry Potter: The Exhibition was at the Telus World of Science three years ago. Because Ravenclaw. The magnet is holding up a gag Back to the Future $1,000,000 bill that a friend bought for me. What you can see in the photo is only a small fraction of the geek stuff  in my office. You can’t see the autographed photos of Billy Dee Williams, Dirk Benedict, Lee Majors, and Nena. Or the collection of thank-you cards I’ve received from students over the years.




(So why do I have all this junk--I mean valuable memorabilia in my office? Aside from the fact that my wife won't allow it in the house? I enjoy watching behind-the-scenes features on my favourite movies, and I love listening to all of the commentary tracks (even the ones with the second assistant director and the key grip). On Pixar's old DVDs, they would show the workspaces of their employees--a lot of desks with computers. But there were always tons of toys, models, and cool knick-knacks everywhere. They claimed that having all of this clutter made them more creative. Sounds good to me (and look at how creative and innovative Pixar is). So I've done the same. Has this boosted my creativity? I dunno. But it's made my office a whole lot more interesting.)

Although there's only one photo in the article, many, many more were taken. It's a bit...embarrassing to have this kind of attention. I don’t think I’ve done anything special to deserve all this--just doing my job (and happy to do it). And look at the company I’m in. Two other outstanding psychology instructors have been given this honour already (Anthony Singhal and Michele Moscicki), not to mention a couple of other amazing instructors I worked with on Science 100 (Gerda De Vries and Vincent Bouchard). Wow. Now I’m really going to have to up my game.

Okay, time to get my head out of the clouds and get back to work.

Why aren’t you studying?

The Acommodations + Accessibility

If you’ve never heard of "Accommodations + Accessibility" it’s probably because you don’t require their services, and this post is not for you. If you want to know more, check out their website. They were formerly known as Accessibility Resources (AR), and before that, Student Accessibility Services (SAS), and before that, Specialized Support and Disability Services (SSDS). Yes, it's hard to keep track after so many different names over the years.

This post has been written for students in my classes who write their exams under the supervision of Accommodations + Accessibility. Specifically, it’s to explain some gaps in their procedures, and how we can work together to ensure that exams run as smoothly as possible for you, for me, and for the rest of the students in the class. It also relates to the reason why Van Halen insisted that there be no brown M&Ms in their dressing room.

The Letter
First, I need your letter. You know the one. The Letter of Accommodation. This introduces you, and lets me know that you're going to write your exams with Accommodations + Accessibility. Log in to ClockWork, complete all the required information, and then it will send me an email notification. You must let me know--as soon as possible, if not sooner. Do not give me your letter a day before an exam. Do not give me your letter a week before an exam. (Accommodations + Accessibility actually requires me to submit exams to them at least one week in advance, and you have to register for exams at least a week in advance.) I've had students write exams with Accommodations without giving me the letter. This is not good. In the worst case, you show up and there's no exam for you!

Once, after I admonished a student about not giving me the letter sooner, they told me "I'm writing the exam at Accessibility Resources because of my ADHD, and my not giving you the letter is a manifestation of that disorder." Wha--? Do not be that person. Do not make excuses. Take responsibility for yourself.


(If you have already registered with Accommodations + Accessibility and I have been sent your letter, thanks!)

The Exams
I send my exams to Accommodations + Accessibility via their secure website, called ClockWork. (I believe I was the first instructor ever to email them exams in PDF format over 17 years ago to help accommodate a vision-impaired student.) After exams are written, I schlep to the Accommodations + Accessibility office to pick up the exams. I go to this extra effort myself (I do not send TAs to pick up exams) for a couple of important reasons:

1) I calculate a lot of exam statistics. Really, a lot. If I do not include your exam with the rest of the class when the exams are scored by TSQS, I have to mark it by hand. That means it’s not included in any of the exam statistics for the class. I don’t like having incomplete data; I want to get the most complete picture of a class’s performance possible--not leaving anyone’s data out. Plus, I hate hand-marking multiple choice exams and am prone to errors, despite my best efforts.

2) I process and post exam results quickly. Very quickly. My goal is to be faster than anyone else on campus. I have, on more than one occasion, posted exam results the same day (my record is 1 hour after the exam ended). To do that, I bring all of the exams to TSQS personally as soon as possible after the exam. However, if students are writing their exams at Accommodations + Accessibility, they are often given extra time, or write on a different day. Everything gets held up by this.

What if you’re sick or something comes up and you don’t write your exam at Accommodations + Accessibility after all? One thing’s for sure: I don’t know about it. They don't call or email me to say that you didn’t show up. All I know is that I don’t have your exam. This is bad when it comes to midterms, but it’s even worse for final exams. Say you miss a final exam for a legitimate reason. You do what you’re supposed to do: go to your Faculty office and apply for a deferral of the final exam within two working days of the originally scheduled final exam date (NOT the date you write the exam with Accommodations + Accessibility). Great. But in the meantime, I don’t know where the hell your exam is. Do you have it? Does Accommodations + Accessibility still have it? Did you even write it? I don’t know. I would love to process the final grades--students are starting to pester me about why the results haven’t been posted yet--but I can’t, because I’m still waiting for your exam.

If you do NOT write your exam with Accommodations + Accessibility for any reason (incapacitating illness, severe domestic affliction, religious belief, or you just decided to write it with the rest of the class in the classroom), TELL ME as soon as possible. Email is preferable; this gives me a record that I can refer to, if need be.

If I have sent you an email asking you to read this post, now’s the time for you to send me a reply email acknowledging that you have read and understood this post, and agree to the conditions that I have specified. This is the part that relates to Van Halen. For safety reasons, the band wanted a way to ensure that venue operators would read their contract all the way through. One clause stated that the band was to be provided with M&Ms backstage--with the brown ones removed. If there were brown M&Ms, their contract was not read completely. Snopes explains it all. So, if I don't get an email from you, it's like there are brown M&Ms. Thanks.

If I haven’t asked you to read this post, well...

Why aren’t you studying?

(Updated 9/29/2024: updated Accommodations + Accessibility name and took out much that has become irrelevant in the past seven years.)

The Computer Breach

This post is about a serious breach of computer security that occurred in the last weeks of term last year, affecting thousands of UAlberta users, including me. This post has been created by drawing from numerous sources, including mass emails, news reports, and official blog posts and news releases. There are, however, still unanswered questions that I will explore, and some of the implications of this event.

The Breach
Between November 17 and December 8, 2016, a breach of computer security occurred on the UAlberta North Campus. A forensic analysis determined that 287 computers in 20 classrooms and labs in the Knowledge Commons, CSC, and CCIS had keylogger malware installed on them. This breach was detected on November 22, 2016, and potentially compromised the security of 3,323 passwords belonging to students, staff, and faculty. A further investigation by EPS and the UAlberta IST forensic team determined that another 17 computers were affected, potentially putting another 19 people’s passwords at risk.

The Notifications
A total of 3,304 students, staff, and faculty who had logged into the affected computers during this period were notified of this breach by mass email on November 23, 2016, sent by the Chief Information Security Officer (CISO) of the Office of the Vice-Provost and Associate Vice-President (Information Services and Technology).This message confirmed most of the above information and recommended a course of action that included changing our passwords and monitoring our accounts for suspicious activity. After changing my password, I replied to that email, asking for more information about the malware; I sent the same message again on December 1, 2016 because I did not receive a reply to my first message. I got a reply from the CISO on December 7, 2016 that assured me that no actual information had been obtained due to the workings of the security software (more on this below). The delay in responding was for security reasons, because the investigation was still underway.

So imagine how badly I was freaking out the morning of December 19, 2016, when I wasn’t able to log in to check my email. Or any UAlberta account. My first thought was that the attacked had not only taken my old password, but the keylogger was running on the computer I used to change my password in November. I immediately called IST, where there was an uncharacteristically long delay. The thought, “I have a bad feeling about this” kept racing through my mind. This, however, just turned out to be a mandatory password reset for everyone who had potentially been exposed to the malware; in case you ignored the previous advice to change your password, you were now being forced to change it. Er, no advance warning or anything?

All along, information about this breach was hard to come by. In fact, I’ve gotten much information from articles by CBC Edmonton and the Edmonton Journal, and only rarely from official UAlberta sources. Finally, on January 5, 2017 there was a positive gusher of information sent in an email, as well as posted to the IST blog. I suspect the timing was not a coincidence: the Edmonton Journal had just published an article about the security breach in that day’s newspaper.

The Accused/The Charges
According to news reports, the accused is 19-year-old UAlberta student Yibin Xu. Xu was not named in any official announcements from UAlberta. A search using the UAlberta Directory did not turn up any matching person. Perhaps this student’s status as a student--or, at the very least, their UAlberta computing privileges--were revoked. According to EPS, Xu has been charged with mischief in relation to computer data, unauthorized use of computer services, fraudulently intercepting functions of a computer system and use of a computer system with intent to commit an offence.

Xu was to appear in court on January 10, 2017. I have not been able to find any information about Xu’s plea on this date.

The Protection
UAlberta classroom and lab computers are protected by antimalware software, including Zemana Anti-Keylogger. In the email I received directly from the CISO, there were “blank logger output files resulting from the encrypted inputs” making this incident, technically, a potential breach, not an actual breach. This makes me feel a bit better. However, I have not been able to obtain the name of the malware. Although this might seem like an, er, academic exercise, it’s important for at least three reasons. 1) I want to be sure that all of my anti-malware specifically includes the signature for the malware that I potentially encountered, 2) I would like to know more exactly how the malware works and (more importantly) how it spreads, and 3) whether this was existing malware used by a script kiddie or (much more seriously) custom malware deployed by the accused, specifically tailored to penetrate the UAlberta defences.

The Implications
The last point is important. Why would someone go to 304 different computers, installing keylogger malware on each one? Aside from the time investment required to craft, modify, or at least obtain the malware, how long would take it take to load this software on all those computers? Did Xu have to go to each computer, installing the malware from a thumb drive (which would not require any identifying logon or authentication). Say it takes 30 seconds. That’s a time investment of over 2.5 hours. It’s not clear whether the harvested data would be automatically uploaded, but that’s the most likely scenario. Then, however, you have to sift through all of that data looking for someone logging in. That’s got to take a while, too.

Here are three plausible reasons to go through all this trouble. First, just to prove it could be done. Yeah, malware writers do things for dumb reasons like this; bragging rights. But bypassing commercial anti-malware software doesn’t have to be done on campus, where you’re risking quite a lot for not very much. Thrill of the chase? Maybe, but I doubt it. Virus-writing has come a long way since those early days of macho competition.

Second, a desperate need. You’re failing courses badly. You need some kind of “competitive advantage.” If only you could log into your fellow students’ account, you might be able to steal their lab reports, computing science assignments, and more. While you’re at it, you could also grab some instructors’ credentials. Maybe log in to their accounts at the end of term and...tweak your grades. (Hey, David Lightman did it in War Games!) But isn’t that a lot of work for very little reward and high downside risk? Wouldn’t it be better to spend all that time, say, studying? If you get caught, you’ll be tossed out of university, stuck with a criminal record, and face potential jail time. (If the accused is a foreign student, they may be deported and not welcomed back.)

So that leaves the third possibility: What if the accused is working on behalf of someone else, like a criminal organization or even a nation state? China and Russia are known to have been behind state-sponsored malware attacks. I don’t think I want to know how many criminal groups are happily writing ransomware and other nasty shit--witness recent attacks on Carleton University and the University of Calgary last year.

I’ve been hit by malware before. Once, years ago, my computer contracted the Chernobyl virus, which managed to bypass Norton Internet Security. I actually had to bring my computer in for service to kill that one off--one of the few times I’ve ever had to pay someone to fix my computer. (If I ever see Chen Ing-hau, remind me I owe him a punch in the face.) Another time, my office computer was somehow infected with a rootkit, which took many frustrating hours to remove. Now, I’m armoured to the teeth with firewalls, anti-virus, anti-malware, anti-keylogger software, which do NOT give me any false sense of security. I continue to abide by best practices. But none of us need the worry and hassle of malware on university computers. As far as I’m concerned, they oughta throw to book at Xu.

Lastly, I know I’ve tossed many brickbats IST’s way. They’ve deserved them. But this time, I offer a bouquet: Nice job. Detecting this serious problem in 5 days, and managing to identify the culprit (sorry, accused) means that we at UAlberta don’t end up in the same situation as UCalgary. Because nobody wants to end up like Calgary. (Sorry, couldn’t resist.)

Why aren't you studying?

What I Did on my Christmas Holiday (2016 edition)

I hope you had a good Christmas holiday period! (That's the official UAlberta name for it, by the way.) Campus looks pretty for the holidays. Back when I was a student, there were no decorations like this.

Since you're wondering, here's what I did during the break.
(Why do kids have to get up so early on Christmas day?)

One thing I did over the break was get my car fixed. As I was heading to work for my last office hour of Fall term, I stopped for a yellow light--but the person behind me decided to go through it. Yeah, you can guess what happened. No, no one was hurt (except my poor car). The other person decided to pay for my repairs himself, rather than go through insurance. This can be dicey. I'm glad everything worked out, though. It was good (?) this happened between terms, so I wasn't stuck without a vehicle. The worst part about this? Remember that I was going to work for my last office hour? Guess how many people showed up to my office. Yeah: zero. Ugh. I should have stayed home.
(Crunch!)

Holiday time means I get to spend time with family and friends. My eldest daughter was super excited to see Rogue One: A Star Wars Story. Me, not so much--not after last year's Episode VII. (No, I didn't didn't like much; I felt betrayed by it, as a long-time Star Wars fan. Although it felt repetitive--like watching Episode IV from a parallel universe--I think I know why. The short answer is, well, you have to read Mike Klimo's Star Wars Ring Theory. If J.J. Abrams is clever enough to be extending the ring through this new trilogy, I may change my mind about it. Especially if Rey is both a Kenobi and a Palpatine...). Oh, as for Rogue One? Loved it.

Since my kids were off school, we did some family activities, like sledding:
(No, I didn't actually get on a sled and risk breaking my neck.)

We also made a recipe from a book that I've had since I was a kid: Possum's honey bread:

(Mmm, the smell of fresh bread on a cold winter's day!)

I spent some time catching up with some reading, including Wired DesignLife, a gorgeously designed magazine about gorgeously designed things. Looking at these artistically created products on a screen is nothing like holding the thick glossy pages of a magazine in your hands.
(I still prefer the feel of paper in my hands.)

Break time wasn't all about sleds and breads--I did a lot of work prepping for Winter term courses. I'm going to be trying some new things this term that I hope work out. If not, well, I tried. I don't just want to be doing the same old, same old all the time. I guess it's fitting that I spent much of the end of the year looking ahead to the new one.

Are you glad it's 2017? Many people are. There seemed to be so many lousy things going on (Brexit, the Fort McMurray wildfire, the economy, celebrity deaths, and don't even get me started on Trump. No surprise that so many people couldn't wait for 2016 to be over.

(John Oliver, Last Week Tonight: F*ck 2016)

Let's hope for the best in 2017!

Why aren't you studying?

The Awards: 15

It's that time again, the Department of Psychology's Spring and Summer Teaching Honour Roll--er, six months after the course ended. (To be fair, it's only--er, four months after summer term ended.) Okay, whatever. I'm just happy to be nominated, etc., etc. Oh, and I'm also happy to have gotten on the Teaching Honour Roll with Distinction. Woot!

Thanks to those who do complete the online form. If you think doing so is a waste of time, I would ask you to reconsider. Teaching evaluations form an important core of the evaluation of instructors every year. If there's no data, it can affect future teaching.

Important note: The Department of Psychology will no longer be offering courses in Summer term. Only Fall, Winter, and Spring. Adjust your plans accordingly.

Here are some selected comments (danger: some replies may contain sarcasm!):

“The course was fun and interesting. However, the note taking was tricky. Sometimes, I wished the Professor had the words that we needed to copy down underlined. I would often find myself deeply engrossed in the material being taught only to realize that I had missed a few words.”
(Yeah, I hear this a lot. I've tried underlining the fill-in words in my PowerPoint slides, but this had the unintended consequence of students paying attention only long enough to fill in the word. Then they went back to chatting, or doing unrelated stuff on their laptops and phones. Later, when they realized they didn't actually understand anything, they wanted me to explain it all to them. Which I already did in class. That kind of takes a lot of the fun out of teaching. So look, if you miss a word or two, come up at the end of class and I'll give you the words you missed. I'm not going to be grouchy about it or anything. That's why I end class a couple of minutes early, BTW.)

“Perhaps make clicker participation worth a bit more? Sometimes the pace was a bit slow, so it was easier to get distracted, but otherwise this was an excellent course and
professor!”
(Thanks for the feedback on clickers.)
“I honestly really did not like the textbook for this course. It overlapped with the lectures maybe 30% of the time. So we had to teach ourselves at home the material in the textbook which I understand is fair but it should at least overlap with lectures a lot more than it did. It made the workload for this course double which made it hard to focus on what to study for the exam.”
The issue of having to teach yourself textbook material is a separate issue (but an important one). The class rated the textbook 4.1 out of 5. This edition has an average rating in my classes of 4.25. Although it's not the highest-rated textbook I use (the one I use for PSYCO 367: Perception), it's a strong rating. The overlap is not (all) the textbook's fault. Sometimes it's lacking important research and theories (tsk!) which I feel obligated to make up for in class. Other times, though, there are just things I'd prefer to talk about that are not the in textbook. Anyway, you wouldn't want me to just duplicate textbook material in class. Trust me on this.

“I think its a lot of material. Maybe the last section of cognitive engineering could be removed especially because the course pack section of notes is very outdated and was really hard to get through. Maybe instead the section of AI/Human intelligence could be expanded instead.”
I'm looking for a more recent coursepack reading on HF/E, but nothing at the right level so far. I'll keep looking. It's important to me to keep this section in the course: it's my area, and it's all about the direct relevance of psychological research to the designed world we live in.

“Dr. L is one of the best professor at the U of A and should be in the running for next year's Last Lecture. He is the only reason I took this course. This course was NOT a requirement for my degree and was taken for pure entertainment and enjoyment. Instead of watching TV or sleeping in, I thought taking this class with Dr. L would be more fun and a great reason to get out of bed in the morning! Even though I am an average student at best, Dr. L presented the material in a way that I could understand and apply to everyday life. This is the sign of a great teacher! I could get a "D" in this class and I would still be happy with what I learned from Dr. L's entertaining teaching style. Like the old cliche goes...he could read the phone book and it would still be an awesome experience!”
(Wow, thanks. Is there anything you didn't like about this class?)
“The only thing I didn't like about this class...”
(Hah! I knew there was something!)
“...was the last set of readings on Applied Cognitive Psychology. It was dated and absolutely painful to read. The author was horrendous! Another bad thing that happened (which had nothing to do with Dr. L) is having the first midterm near a construction zone. It was absolutely distracting and definitely threw my first midterm grade off.”
(First, do NOT nominate me for Last Lecture. No thanks. Those lectures are amazing. Like the 2016 one. Wow. But there's no way I could talk for an hour. I mean, I can teach a course and go on and on and on. But talk to a general audience? Nope.

Yeah, the worst thing about this class was that construction business. Many of us have...issues with the building manager (who was not only unable to find the source of the construction noise, but was unaware that there was construction happening at all--even though the people at Classroom Bookings new about it). My sincere apologies for the disruption.)

“I feel like more assessment could be added to the course (small assignments etc) in order to provide more testing. Some practice exams would also be useful. For me, this course was a bit too dense and long to be offered as a spring course; I find it would be much better in the fall or winter terms.”
(It's hard for me to reconcile your comments: 1) the course is too dense and long, and 2) you would like a greater workload. Um, those are mutually exclusive. This is something that I've struggled with. It's still a 3-credit course, and there are the same number of classroom hours as a Fall/Winter course. So the course should be academically rigorous, and not watered down in any way. But then--it is offered over 3 weeks, which severely curtails the kind of work I can expect from students (one of the reasons why I do not teach PSYCO 282: Behavior Modification in Spring--it's impossible).

“The class was enjoyable - not boring at all. Lopelmann's silly humor and videos served as a nice diversion. Overall, this is a course and prof I highly recommend!”
(It's spelled L-o-e-p-e-l-m-a-n-n. And I'm not "silly." Hmph. I'm more...goofy.)
“n/a”
(o/k)

Hm. Not so much sarcasm after all. Must be the eggnog. (More nog than egg.)

Why aren't you studying?

The Lost Exam

In 22 years of teaching, I’ve maintained a perfect record: I have never lost anyone’s exam, quiz, or assignment. Until last week.

There have been some close calls. More than once--despite pleas and instructions--students have tucked their Scantron sheets back into the exam booklet. When the proctors, TAs, and I are madly scrambling to accept everyone’s exams when time runs out, we sometimes miss separating the sheets from the booklets. The student will later complain that they wrote the exam, but there’s no mark for them. That’s when we start digging through the bookets, one by one.

I make the proctors count the number of students at the exam. I don’t want anyone coming to me claiming that they certainly did write the exam, yes indeedy, and the absent-minded prof must’ve lost it, yup, uh-huh. So far, no one’s tried pulling this one on me, but I’ve heard urban legends...

Typically, after multiple choice exams come back from Test Scoring, I carefully go through the results, and note which students are lacking exam data. Maybe they were sick, or maybe they wrote their exams at SAS (Student Accessibility Services). If students write an exam at the SAS office, I have them hand-deliver their exams back to the Department of Psychology General Office. (Don’t worry, the exams are sealed in an envelope to prevent monkey business.) Sometimes, students don’t deliver their exams back until the next day. This is awkward, because I try to get exams scored as soon as possible (I walk them over to Test Scoring myself immediately after the exam). If I wait for exams from SAS, that delays the results for everyone.

Last week, I sent out notices to the students who were lacking data from Test Scoring, reminding them that I need documentation for any absence. One notice went out to a student who wrote the exam at SAS--and they replied right away, saying that they had delivered their exam immediately. I went back to my mailbox to check; nope, no exam. Strange. Was the student lying? Nope--the student had a return receipt with the signature of one of the Psych Department’s admin assistants: the exam had been delivered. It was just...lost.

I scanned instructors’ mailboxes in the Psychology Office. Maybe the student’s exam was put into the wrong mailbox? Nope, nothing in the boxes beside, below, or above my box. Drat. Then I started looking through everyone’s mailboxes: profs, instructors, grad.students, staff. One prof had a big stack of envelopes from SAS in her mailbox. I looked at them, but they were all addressed to her, not me. Double drat.

I went back to my office, where I had three other envelopes of exams from SAS. Was there another envelope stuck to the others? Stuck inside another envelope? On the floor? I spent half an hour scouring my office. Lots of dust bunnies on the floor. But no exam. Triple drat. My mind raced as I considered what I would tell the student. “Someone lost your exam, but it wasn’t me.” “Would you mind writing the exam again?” (Not allowed.) “Your final is going to be worth an extra 22.5%, is that OK?” (Ouch.)

These thoughts led me back to the Psychology Office. If the exam wasn’t in my office, maybe it was somewhere in the General Office. But where? Logic dictated that I look again in everyone’s mailboxes. But I looked already--didn’t I? I decided to look again, more closely this time. What about the prof with all those SAS envelopes in her mailbox?

I pulled the stack of envelopes out, looking closely at them. I saw one envelope had a sticker with the name of the student I was looking for, and then another one envelope from the same student. Both envelopes were hand-addressed to the other prof. Wha--? This one student couldn’t possibly have written two exams for that prof at the same time. Looking more closely, I saw the sticker on one envelope had a different course number on it, and the sticker on the other envelope had my course number on it. There is was: the lost exam.

Whoever had hand-addressed the envelopes at SAS had put the other prof’s name on the envelope containing the exam meant for me. It was simple human error. I was just relieved it wasn’t my errror.

My record still stands: 22 years without a single lost exam.

Why aren’t you studying?

The Reading List (Summer, 2016)

I'm always reading something. Over the spring and summer, there's more time to read. I'm trying to make a dent in the stack of books I have. I thought ebooks were great (less clutter in my office!), but they have a downside (more clutter on my iPad!). Although I usually listen to podcasts when I'm commuting, sometimes it's nice to change it up and listen to an audio book. The Edmonton Public Library has a great selection at low cost.

 
Steven Levy has been one of my favourite technology writers since I read Hackers (1984) about the early computer counterculture, which he released online for free. Insanely Great (which is not free) is his account of the development of the Apple MacIntosh. I haven’t used a Mac in 25 years, so why would I bother reading this? First, it’s like stepping into a time machine back to the early 1990s, remembering what computers were like. Floppy disks--ha ha! Plus, Levy tells a great story, and he was there--interviewing insiders at the time.text
Think Like a Freak collects some of the most interesting stories from the Freakonomics podcast. Author Stephen J. Dubner is a great storyteller, even if I have heard the stories before. (Er, twice before. Not only did I hear the stories in the podcasts, I ended up reading this book two times for some reason. It seemed awfully familiar...) Don’t believe the title: it won’t "retrain your brain" or change the way you make decisions or solve problems, but you’ll encounter fascinating stories about the hidden side of eating contests, Van Halen’s strange M&M’s requests, and the bizarre research on stomach ulcers.
http://d1exhaoem38lup.cloudfront.net/a/s/as8m/as8m-square-400.jpgWhy haven’t I been aware of Jim Gaffigan before now? I mean, his dad-humour is right up my alley. Heck, I could help him write his material. (Or, well, I could just steal his jokes. Whatever.) I played the audiobook (read by Gaffigan himself) in the car and my kids loved it--starting with the title: Dad is Fat. Ha ha! Funny! (I wasn't sure if my kids were referring to me or not.) You may not find this book funny if you’re not a dad, or if you’re not a kid, or if you never were a kid. But you should at least watch his Hot Pockets routine on YouTube.
I’ve said before that Neil Gaiman is probably my favourite fiction author. The Graveyard Book was published way back in 2008, but I wanted to wait until at least one of my kids was old enough so that I could read it to her. The beginning is a bit grim (the best fairytales are, and it is Gaiman after all), but it’s not a horror book. It’s about kids being resilient and not giving up in the face of adversity. The Graveyard Book won a bunch of literary awards, and deservedly so; it is not a book just for kids. My 11-year-old loved it.
The Brain: The Story of You is the companion book to the PBS series The Brain with David Eagleman. You might be wondering what I’m doing reading a popular book about the brain. Don’t I know all this stuff already? OK, yes I do. But I want to see what neuroscientist Eagleman is up to, and how he presents the workings of the brain to a general audience. It’s not bad, but it’s not revolutionary, either. There’s a bit too much of “your brain does this” and “your brain does that.” Um, I am more than just my brain. Maybe it’s a subtle distinction between “I woke up” and “my brain woke up”, but it’s a meaningful one. Let’s not reduce ourselves to just being our brains. (Would you say, “my brain was eating lunch” or “my brain was having sex”?)
Tony Biglan is a behavioural scientist with decades of experience working in prevention research and public health. With so many seemingly overwhelming problems facing society, it’s enough to make you think that finding solutions is hopeless. This book will convince you otherwise. The Nurture Effect shows that behavioural sciences research has proven effective (both in terms of efficacy and cost) in reducing antisocial behaviour and substance dependence. It will take changes in individuals, families, and social policy, but there are evidence-based solutions.
Have you read anything good lately?

No? How about reading your textbooks then?
Why aren't you studying?

What I Did on my Summer Vacation (2016 edition) Part 2

Last time, I wrote about part of my summer vacation in Florida. This time: Disney World. (Hey, it was a big, long, expensive trip. I’ve got to get at least two posts out of it.) Did I mention it was expensive? The poor exchange rate really hurt my wallet. Add to that the fact that Disney tries really, really hard to separate your money from you. Whatever Disney-related item you desire, you can get it--clothes (including costumes and all kinds of hats), mugs, toys, kitchen utensils, cookies, decorations, and various miscellaneous collectibles. I’m pretty cheap, but the huge Disney Store in Disney Springs managed to break me down: two Star Wars ties and a pair of, er, boxer shorts. I'll be wearing the ties this term; they're not too flashy, so you'll have to look closely. No, you won't be seeing the boxer shorts, sorry.

So...many...Elsas....

Our hotel (Art of Animation) was nicely themed, including our small Little Mermaid-themed room. Unfortunately, being a cheap room, it was far from the main building and bus stop. How far? My Fitbit calculated it to be 0.6 km away. That’s Disney World: lots and lots of walking.

A pretty typical day in Disney World.

I was looking forward to the Star Wars attractions in Disney’s Hollywood Studios. We waiting in long lines to meet “Kylo Ren” and “Chewbacca”. Maybe they were the real thing, I dunno. (I called Kylo Ren a big jerk before running out the door.) Character greetings and autographs are a big thing these days. There are long lines for princesses, especially Anna and Elsa. But the worst was Joy and Sadness, from Inside Out. We waited over 90 minutes to meet two oversize stuffies in a lineup full of impatient, screaming children (not my kids, incidentally). My favourite movie of the year so far is Zootopia, but aside from a Nick Wilde character in a parade, and a small display of character sketches in Animal Kingdom, there was nothing to see. (Marketing opportunity, Disney!)

 
 This is one of the nicest pics I took.

There are always ups and downs when you travel with kids. Especially if one is a really picky eater, who doesn’t like scary (read: all) rides, and develops a pain in her leg so bad that you have to rent a toddler stroller in the Magic Kingdom. OK, so mostly downs. Luckily, I have another child who is a real trooper, eats almost anything, and has energy, patience, and tolerance. And is probably a better parent than me. So why bother traveling? You hope that by escaping your usual surroundings you see the world differently; you share experiences (for better or worse) that bond you together as a family. And sometimes, if you’re lucky, there are moments of joy and wonder--like watching your kids’ tired eyes light up when the Main Street Electrical Parade goes by.

Sadly, this parade is ending in October, 2016.

Of course, I didn’t spend the entire summer in theme parks (thank goodness). After spending so much time and money on our big holiday, we cut back on other things--not as many trips to the lake as we usually take. (Upside: pleased to see that Sylvan Lake has an actual beach now again. Downside: Aspen Beach at Gull Lake is overrun by wasps--avoid.) We were going to skip K-Days completely--how can that compare to Disney World? Except Rachel Platten was a featured performer this year, and I have two daughters who completely love her. So we had to go after all--in the rain. At least I got to have my annual deep-fried Twinkie. (All photographic evidence of that has been destroyed.)

Because you'd rather see a picture of Rachel Platten than me eating a Twinkie.

All of these fun things were squeezed in between work, of course. I’m not on vacation from the end of Spring term to the start of Fall term; I’m just not teaching. As usual, I updated all of my courses based on feedback from students last year. I spent a lot of time clarifying things that the data (from assignments and exams) indicated were particularly difficult to understand and apply. (See? Your term work does more than just contribute to your final grade.) I also did two textbooks reviews for publishers, giving them feedback on what I liked and hated in new textbooks they’re working on. I also applied for and received a grant to do...well, that’s a post for another day.

There were a couple of things that made me a little grumpy over the summer. I’m trying to get over that, I really am. I’m excited--a new term is starting, my classes are full of enthusiastic, energetic, hardworking students. What could go wrong? Well...I guess the Internet flaking out, freezing the classroom computers on the first two days of class...that could go wrong. Aaaaand, I’m back to being grumpy.

I'm a little grumpy. Get it?

Why aren't you studying?

What I Did on my Summer Vacation (2016 edition)

I guess the biggest news is that my eldest daughter, being of the appropriate age, went to Hogwarts. Well, actually, the whole family did--to the Wizarding World of Harry Potter at The Universal Orlando Resort, that is! (Oh, and we went to that other resort in Orlando, too.) A big trip like this takes a lot of planning (and money, ouch!), but making it even harder was the fact that my wife and I tried to keep it a secret. We worked up "invitation letters" to Hogwarts for both of our daughters, and only delivered them a month before we left (not by owl, sadly).


The dragon breathes fire every 10 minutes. Nice and warm!


If you're any kind of fan, the Harry Potter-themed areas of Diagon Alley/London (in Universal Studios Florida), Hogwarts/Hogsmeade (in Islands of Adventure), and the Hogwarts Express train going between the two are mind-blowing. The attention to detail is amazing. Of course, we all had (frozen) butterbeer. Frozen, on account of the temperature being around +40 C every day. I'm not used to that kind of heat, whew!
There goes USD$7.00!


Naturally, my Potter-obsessed daughter had to do the wand-choosing ceremony in Ollivanders Wand Shop. A small group of people are allowed into a back room of the shop, and there's a brief spiel with some special effects in which the wizard guide randomly chooses one member of the group, who then tries to match the person with the right wand. If you are chosen, you do NOT get the wand for free; you still have to pay for it. It told my family that, if anyone in the family is picked, we are, under no circumstances, going to pay USD$50 for a plastic stick. And what happens? My Potter-obsessed daughter was chosen. She looked up at me with big puppy-dog eyes, and my heart melted, and I said, "No!" (It didn't melt all the way.) Lucky for her, my wife allowed her to buy the wand. Goodbye money!
They have surprisingly many expensive plastic sticks.


Of course, there are so many other cool attractions. Men In Black Alien Attack. The Simpsons. Dr. Seuss. The Hello Kitty store. I have a particular fondness for the Terminator 2: 3-D ride, formerly called T2: Battle Across Time. My then-fiancee, now wife saw that attraction when we were last in Florida 20 years ago. The Despicable Me-themed Minion Mayhem ride was really cool. One of the Universal hotels has a character breakfast with Gru and a minion. You can see that Gru is very happy to meet me! (I do a pretty good Gru voice. I told him that I was Steve Carell. He was impressed.)
Gru with "Steve Carell".

I'm also a huge Back to the Future fan, and was happy to see a DeLorean time machine on display. It is not, as is reported in some places, the B-car. It is one of several stunt cars. How can you tell? Check out the Mr. Fusion. See how tall it is? That was never in the movies--it was part of a botched restoration attempt years ago. Still looks pretty cool, though. (I contributed to the Kickstarter-backed OUTATIME documentary. If you love DeLorean time machines, you have to watch it.)
When this baby hits 88 miles per hour, you're gonna see some serious shit.

Aside from the extreme heat, and even more extreme cost (did I mention that everything is expensive?), there was another thing I didn't like: crowds. Wow, it was elbow-to-elbow everywhere. To mitigate this, however, I relied on the super-useful Touring Plans website (and their appropriately named app, Lines). There a lot of data and science behind it: the travelling salesman problem, bin-packing problem, evolutionary algorithms. Really cool stuff. They predict how busy each park will be, and also give you an estimated wait time for each attraction. I found it to be a lot more accurate than anything reported by the theme park itself. Totally worth the small amount of money they ask for a 1-year subscription.

Looks like I have to get to class. See part 2 for the rest of the trip. (As if you aren't jealous enough already!)

Why aren't you studying?

The Classroom Software (or, IST Screws Up Again)

In late May, I got into a snit over IST’s decision to revoke University licensing for Adobe software, including Acrobat DC, which I constantly use on a daily basis. (Brief summary: the decision was done without consulting end users, gave 4 days’ notice, and was announced in the middle of term at the end of a Friday; I had to shell out several hundred dollars to buy software again that I had just bought.) I complained loudly and bitterly. (This led to an discussion with the VPIT--well, until he ignored the email I sent him on May 30th. Am I that big of a pain in the butt?) My hope in raising a fuss was that IST wouldn’t make a blunder like this again.

Guess what?

With 8 days to go before Fall term starts, a message from IST was included in an Employees-digest email that everyone gets. It announced some relatively minor updates, but ended with this:
-All centrally managed university lab and classroom computers were updated to Microsoft Office 2016, except when teaching requirements prohibit the ability to upgrade.
In other words, basically all classroom computers have already been upgraded from Office 2010 to Office 2016. No warnings, no announcements, nothing. IST has a listserv, called ITpulse. This lists just about every IT-related update on campus, from UWS to servers to front-end systems. I went back through it to see if I missed any announcement on this. Nope, nada.

What’s the big deal? Let’s go back a few years, to August 27, 2009. Here’s an announcement made by AICT (Academic Information and Communication Technologies, the precursor to IST):
This is a notice that we will be installing Microsoft Office 2007 on all
the Smart Classroom computers effective Friday, August 28.
Sound familiar? With less than a week before classes started, they foisted an unannounced upgrade on end users. Worse, PowerPoint 2007 broke almost all of the media embeds in my presentations, which were created in PowerPoint 2003. I only discovered this breakage in class, trying to get my slides to work. I must’ve seemed like a clueless newbie, futzing with the computer, trying to get things to work. On at least one occasion, I had to end class early because things were so broken. I had to go through every single one of my slides, testing to ensure they worked. That’s thousands of slides, and many hours of work. Thanks for nothing, AICT.

Why did I have such problems? Here’s the thing. The software installed on my computers is exactly the same as that running on classroom computers. That’s why I currently run Windows 7 with Microsoft Office 2010. If something works on my computer, it should also work on the classroom computers. If anything breaks, I figure out how to fix it on my computers first, so that I can also fix it in class as quickly as possible. This way, I minimize disruptions and wasted time in class.

This exact situation happened in September, 2015. An update to Adobe Flash (19.0.0.185) broke PowerPoint presentations with embedded Flash. I reported this problem to Adobe, but I couldn’t wait for them to bring out a fix. Fortunately, I was able to find an independent way to fix the problem and the impacts on my classes were minimal.

When I’m up to my eyebrows prepping for the extremely busy Fall term at the end of August I don’t have time to buy and install new software on all my computers, and check all of my (thousands and thousands of) slides again. Some advance warning would have been nice. Not 8 days warning, mind you. Maybe, “We’re going to upgrade Office. Here is the timeline so you can prepare.” Or even asking opinions in the first place, like, “We’re thinking about doing this. What do instructors think?”

Maybe I should be more proactive? How’s this: on April 29, 2015, I sent the IST helpdesk an email asking if they were planning on updating classroom computers to Windows 10 and/or Office 2016 (support ticket RITM0065916). The result? No plans to upgrade Windows or Office. Maybe I should send that request every year?

“IST” stands for Information Services and Technology. Once again, they’ve shown that they are having difficulty with the “information” aspect of their name. Open? No. Transparent? No. Responsive? No. More than anything, they--once again--remind me of Mordac, the Preventer of Information Services.

I'm not, by nature, a cranky person. Or an inveterate complainer. I work hard--really hard--and spend a lot of time creating a certain level of in-class experience. I like using technology, but I don't ever want it to get in the way. IST, perhaps despite their best intentions, is getting in the way. When there's a technical glitch in the classroom, they don't have a face a class of 300 students--staring at them, disengaging, losing interest--I do.

Just to prove I'm not all about the complaining, I have a constructive solution. Maybe IST could set up some kind of committee or consulting group about these kinds of classroom issues. I'm assuming they don't have one now, if they do, they need to work on consultation and communication. I make a lot of use of classrooms, typically teaching eight courses per academic year. I'd be the first to apply for a position on such a committee.

Update: 8/25/2016 @2:53
IST has responded. This was part of the response:
In regarding to the timing of the communication, efforts were initiated earlier this summer to develop a communication plan and inform campus of the upcoming changes. The intent was to communicate the changes in early July to allow professors to test and adjust course material accordingly. Clearly, IST did not effectively communicate these changes in a timely manner. Please accept our sincere apologies.

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